Frequently Asked Questions

Find out more about Yoppie, our menstrual cycle care range and our approach to keeping your periods happy and your various bits healthy, the natural way.

PRODUCT INFORMATION

What are Yoppie tampons made from?

Yoppie tampons are made with breathable, 100% certified organic cotton that has been purified without chlorine meaning they’re hypoallergenic, unscented and produced without harmful chemicals.

Both of our applicator and non-applicator tampons are completely plastic-free and come in paper wrappers meaning they’re fully recyclable. They are also colour coded for each absorbency!

Our applicator tampons have a recyclable cardboard applicator. While our non-applicator tampons are made with new and improved technology with a security veil that covers the whole tampon to give a robust fibre shedding solution.

What are Yoppie pads and liners made from?

Yoppie organic pads & pantyliners are made with breathable, 100% certified organic cotton that has been purified without chlorine and they’re hypoallergenic, unscented and produced without harmful chemicals. We also use waterproof backings that are biodegradable and compostable.

Do Yoppie organic tampons offer the same leak protection as conventional products?

Yes: both our applicator and non-applicator tampons conform to the standard absorbencies set out in the Industry Code of Practice applied throughout Europe:

Regular (6-9g)

Super (9-12g)

Super Plus (12-15g)

Our octagonal design increases the total absorption area whilst remaining easy to insert.

Yoppie tampons are designed to expand widthways inside your body, for superior leak protection and comfort.

Do Yoppie organic pads offer the same performance and leak protection as non-organic (conventional) pads?

Yes - our pads will offer the same level of protection as a non-organic cotton pad which is similar in width and length. Here’s why:

Yoppie pads conform to industry standards on fluid absorption levels. We recommend night pads for your heavier days or overnight, and day pads for regular / lighter days. Conventional pads are typically comprised of a large percentage of plastic and plastic-derived gels within the absorbent core.

We simply use one of nature’s most absorbent materials - cotton. Our adhesive back sheet is made from a specially designed biofilm, which is waterproof yet biodegradable and compostable. Wings help secure the pad but also protect your underwear at the sides.

What tampon absorbency levels do Yoppie offer?

Yoppie offers the following absorbency levels:

For non-applicator tampons

  • Regular: 6-9g (fluid absorbency)
  • Super: 9-12g
  • Super Plus: 12-15g

For applicator tampons:

  • Regular: 6-9g
  • Super: 9-12g

Are Yoppie products hypoallergenic?

Yes - all of our products are hypoallergenic, as tested by an independent laboratory. Hypoallergenic products are much less likely to lead to irritation and allergic reactions. Health professionals normally recommend natural cotton products for those with sensitive skin or who are prone to dryness and PH-imbalance.

Are Yoppie products vegan and cruelty-free?

All of our products are vegan, cruelty free, and we are certified by PETA. At no point in our manufacturing, packing or distribution process are Yoppie products tested on animals.

How do I use Yoppie tampons?

Always wash your hands before and after inserting a tampon. When you are inserting or removing your tampon make sure you are relaxed and take your time.

To use our non-applicator tampons:

  1. Unwrap your tampon and unravel the string. Make sure the string is connected to the tampon. If the string is not secure throw the tampon away and use another.
  2. Push the tampon gently inside the vagina. Push upwards and backwards as far as possible so the tampon cannot be felt.
  3. The string should be hanging outside your body.
  4. When inserted correctly you should not be able to feel your tampon. If you can still feel the tampon it means it’s not far in enough. If it is not positioned correctly, remove the tampon and try again with a fresh one.
  5. When it’s time to remove your tampon, relax and gently pull on the string and your tampon should slide out.

To use our applicator tampons:

  1. Unwrap your tampon
  2. Find a comfortable position
  3. Place the tip of the applicator into the vaginal opening. Gently slide the applicator into your vagina, until your fingers touch your body and you’ve inserted the first tube of the applicator fully.
  4. Push the inner tube fully inside the outer tube.
  5. To remove the applicator, firmly hold on to the tubes and pull them gently, leaving the tampon inside your body and the string hanging outside.
  6. When the tampon is correctly placed you should not feel anything. If you can still feel the tampon it means it’s not far in enough, if it is not positioned correctly remove the tampon and try again with a fresh one.
  7. When it’s time to remove your tampon, relax and gently pull on the string and your tampon should slide out.

Please refer to the instruction leaflet inside your Yoppie tampon pack for instructions and information.

How do I use Yoppie pads?

Only ever use pads when you are menstruating and always wash your hands before and after changing pads and liners.

Remove the outer wrap, unfold the pad, remove paper strips and pull out the wings. Place the adhesive side onto the inside of your underwear.

Always change pads regularly and use lower absorbencies (day pads) on your lighter days.

Who can or cannot use tampons?

Most people who menstruate can safely use tampons, provided that you follow the instructions we provide in our pack. However, do not use tampons if you have recently given birth or have otherwise been advised not to by a medical professional.

Will using a tampon hurt?

First-time users may experience a little discomfort the first few times - start off with our regular tampon (using our pads or liners as a back-up if necessary).

Try to relax your muscles as best you can. Generally, you should not be able to feel a tampon if it is properly inserted.

Contrary to popular myth you can’t “push it in too far” so - if you can feel it - try and push in a little further with your fingers, or try a smaller size first.

If you experience discomfort upon removing your tampon, you are probably using too high an absorbency level for the volume of your flow: try the next size down or - for very light days - switch to a liner.

How do I know which tampon absorbency level to use?

Use the lowest absorbency you can for your flow level: put simply, higher absorbency for heavy days and lower absorbency for lighter days.

While more absorbent tampons do hold more menstrual blood, that doesn’t mean you need them for your entire period: never use a high absorbency tampon on light days, just so that you can use it for longer (beyond 4 - 8 hours).

If you are not sure, start with a low absorbency tampon (using a pad or liner for back-up if necessary), switch to a higher absorbency if your tampon is soaked through very quickly - until you get to know your cycle a little better.

How should I dispose of Yoppie products after use?

Do your bit and please recycle our packaging. Please also make sure you dispose of your tampons, pads, liners and wrappers in a waste bin and don’t flush them down the toilet.

Flushing our products down the toilet can block toilets and pipes (yes, even tampons!). It also increases the risk of them ending up in our marine environment. Even natural products still take a few months to break down.

How does Yoppie help me have a healthier period?

There is no single factor that makes for a healthier period, but what makes Yoppie unique is our determination to tackle as many of the barriers to healthy periods as we can - all in one place.

What is the difference between “natural” tampons and organic cotton tampons?

“Natural” does not necessarily mean organic or toxin-free. As more information has come to light about some of the nasties found in conventional period products, some well known brands have launched 'Natural' lines: made of cotton (as opposed to the common mix of cotton, synthetics and plastics).

Cotton is natural, right? Yes - but what isn’t mentioned is that (non-organic) cotton is one of the world’s dirtiest and most pesticide-ridden crops which has led to concerns about the risk of pesticide traces in the end product.

At Yoppie, we only ever use cotton that is 100% certified organic that has been purified without chlorine bleach and grown without dangerous pesticides or herbicides.

What is TSS and will using organic products prevent this from happening?

TSS (toxic shock syndrome) is a rare, but serious illness caused by a toxin-producing strain of Staphylococcus bacteria that can sometimes be fatal. The good news is there are many ways to prevent it.

TSS can occur in both men and women of any age as a result of burns, bites or even surgery. With around half of all cases occurring in menstruating females, TSS has been linked to tampon use so knowing about it is especially important for girls and women.

There is, as of today, no scientific proof that using organic tampons will prevent TSS, as bacteria can still build in any material - natural or synthetic - over time: so, it’s important that you change a Yoppie or ANY tampon you use frequently.

How can tampon users reduce the risks of TSS?

To reduce the risk of TSS:

  • Wash your hands thoroughly before and after inserting a tampon
  • Change your tampon every 4-8 hours (or more, if necessary)
  • Use the lowest absorbency tampon for your flow
  • We would also recommend switching to a pad or liner every now and then during your period
  • Never use 2 tampons at once and never use a tampon when you are not menstruating.
  • Remember to remove your tampon at the end of your period.
  • If you use tampons at night, always insert a fresh tampon before going to bed and remove as soon as you wake up.
  • Never leave a tampon in for more than 8 hours - if you are having a lie-in, use a pad.

YOPPIE HELP & SUPPORT

How do I place an order?

Simply click on the “Get started” button to follow our Build-your-box flow and get your personalised period care recommendation.

Which payment methods do you accept?

For all types of orders via Yoppie.com we accept Visa, Visa Debit, Mastercard.

Is the shipping cost included?

Yes! Shipping is always free with every Yoppie subscription.

Where do you deliver to?

We currently only deliver to the UK. UK shipments include Northern Ireland, the Scottish Isles, the Isle of Wight, the Isle of Man and the Channel Islands.

When will I get my Yoppie pack?

We offer 3 week, 4 week and 5 week delivery frequencies for your subscription but you also have complete freedom to choose exact dates of all of your boxes once you’ve started your subscription.

If you’ve set up your subscription already, simply log into your account and you’ll be able to see the expected delivery date of your next three boxes.

Do I need to be at home to receive my delivery?

No - the great news is that all of our packs have been designed to fit through the average UK letterbox. If you order 3 or more packs we may deliver this in 2 separate envelopes but you will not pay any additional postage. You do not need to sign for your delivery.

I haven’t received my pack - where is it?

If you have not received your pack within 4 working days of placing a new order, please email us at hello@yoppie.com.

Can I return my purchase if I'm not happy with it?

We hope you understand that, as with any intimate care product, we cannot accept returns. However, if the products were damaged during transit or were otherwise faulty, or you did not receive the pack you ordered, please contact us within 14 days of placing your order. Just drop a note to hello@yoppie.com with a description of the problem (and a photo if applicable) and we will quickly arrange a replacement.

We recognise that everyone is different and that there is no single product that is perfect for everyone - so, if you are new to Yoppie, why not select your desired box for one off delivery and try out your products before subscribing.

How will I be refunded?

If you are eligible for a refund - for example if we have shipped the wrong product or your goods were damaged in transit and you chose a replacement product at a lower price - we will reimburse the difference to the card or payment method you used to place the order. Please bear in mind that your card issuer may not process a reimbursement immediately & it can take several working days for it to appear on your statements.

How do I log in / I have a log-in problem

Once you have created an account you’ll be able to log into your account via our website. If you have forgotten your password click on the “Forgotten Password” button at the log-in page.

How do I opt out of receiving marketing emails?

You will always find an ‘unsubscribe’ link at the bottom of any marketing emails we send.

How do I change the products in my subscription?

You can edit the contents of every box that you receive as long as you do it more than 4 days before it’s due to be delivered. In your dashboard you can add and remove products and also change the quantities of them by clicking on the “Edit this box” button.

What if I don't need a pack every month?

We know that periods can be irregular, or your circumstances might change. We aim to be flexible - so within My Account you can:

  • Change the products and quantities within your subscription.
  • Skip a box: we will keep your account active but pause delivery and charges until the subsequent month.
  • Simply cancel your subscription and easily restart it at a future date

Can I change the date my pack is delivered each month?

Yes! Select the box that you want delivered on a different date and click on “Edit this box”. Then click on the date that box is scheduled for and you will be able to select a date from the calendar.

Can I suspend my subscription for a while?

You currently cannot indefinitely suspend or pause your subscription but you can skip your upcoming boxes by clicking “Skip this box” in your dashboard or you choose a date in the future for your next box.

How do I cancel my subscription / account?

To cancel your subscription log-in to your account on our website then navigate to: Menu > My Account > My Subscription > then click on “Cancel my subscription”.

This will cancel your entire subscription - but please bear in mind if you cancel within 2 -3 days of your next delivery we may already have shipped it. Your account will remain open with us so you can always log-in and restart your Yoppie subscription.

I have a monthly subscription but would like to try some new products - can I add an additional item to my delivery?

Yes! Log-in to your account on our website and click on “Show my box”. Select your next box or the box you want to add the product to and select “Edit my box”. Then select “Add products” and you’ll be able to choose what product to add.

  • If you just want to add the new product to one box, deselect the button that says “Update all my future boxes” -this will ensure it is only added to the box you are editing and not all other future boxes
  • If you want to add the new product to all future boxes, ensure the “Update all my future boxes” button is selected.

Then select “Update box” and you should see the new product appear in your “Box contents”

Are my details secure?

We take your privacy and security very seriously:

  • We use an encrypted connection on yoppie.com right through to your order completion.
  • We do not store your card or payment details on our premises or systems.
  • We will never pass on your details to a 3rd party unless you have given prior consent.
  • We will never send your account password in an email, and will never ask you to disclose your email or password by phone.

If you receive any suspicious communication asking for your account details please notify us immediately on hello@yoppie.com

For further details. check out our privacy policy.

How can we contact you?

We love customer contact! Email is best:

For any sales or support enquiries contact: hello@yoppie.com

For any feedback about our products and service: hello@yoppie.com

For press, distribution or investor enquiries contact: daniella@yoppie.com

Where is Yoppie based?

Yoppie is headquartered in London, UK. Yoppie is a registered trademark of YHPL Ltd, Company number 1210620, a UK company registered in England and Wales.

Where are Yoppie products manufactured?

Our period management products are manufactured in the E.U. and compliant with the standards set out by the world’s leading organic certification body GOTS. Our products are then packed in the UK.

Section jump

Back to top