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Terms and Conditions 2024. By placing an order on this website, you are agreeing to the following terms and conditions:
1. About our terms
These terms and conditions of use (the “Terms”) explain how you may use this website (https://yoppie.com/) and any of its content (the “Website”). These Terms apply between Phlo Technologies Ltd, trading as Yoppie (“we”, “us” or “our”) and you, the person accessing or using the Website (“you” or “your”).
You should read these Terms carefully before using the Website. By using the Website or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Website immediately.
These Terms apply to any parts of the Website, its functionality and content provided to you free of charge for information purposes only.
If you order any goods, services or digital content from the Website or if you buy a subscription from the Website, separate terms and conditions will apply as set out below.
2. About us
We are Phlo Technologies Ltd, a company incorporated in Scotland under company number SC496769 whose registered address is C/O Gillespie & Anderson, 147 Bath Street, Glasgow G2 4SN.
If you have any questions about the Website, please contact us by:
sending an email to hello@yoppie.com; or
filling out and submitting the online form available here https://yoppie.com/contact.
3. Using the Website
The Website is for your use only.
You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Website.
We make no promise that the Website is appropriate or available for use in locations outside of the UK. If you choose to access the Website from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
We try to make the Website as accessible as possible. If you have any difficulties using the Website, please contact us using the contact details at the top of this page.
As a condition of your use of the Website, you agree not to:
to commit any act of fraud;
misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);
to attempt to circumvent password or user authentication methods; or
attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website.
We may prevent or suspend your access to the Website if you do not comply with these Terms or any applicable law.
4. Registration and password security
Use of the Website may require registration, particularly in order to access restricted areas of the Website, for example where you can view your account and subscription service.
We are not obliged to permit anyone to register with the Website and we may refuse, terminate or suspend registration to anyone at any time.
You are responsible for making sure that your password and any other account details are kept secure and confidential.
If we have reason to believe there is likely to be a breach of security or misuse of the Website through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at https://yoppie.com/privacy-cookies.
5. Your privacy and personal information
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
6. Ownership, use and intellectual property rights
The intellectual property rights in the Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Website (Content) are owned by us and our licensors.
We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
Nothing in these Terms grants you any legal rights in the Website or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Website or the Content.
Trade marks: the following trade marks are our trade marks:
the word mark YOPPIE registered at the UK Intellectual Property Office (the “UKIPO”) under UK00918157625 and UK00003521319;
the logo and word mark registered at the UKIPO under UK00003353739;
the word mark YOPPIE registered at the European Union Intellectual Property Office (the “EUIPO”) under application number 018157625; and
the work mark YOPPIE registered at EUIPO under application number 018288297.
Other trade marks and trade names may also be used on the Website or in the Content. Use by you of any trade marks on the Website or in the Content is strictly prohibited unless you have our prior written permission.
7. Customer referral credit scheme
Credit is available for subscription based customers. One time customers cannot receive or redeem any credit.
A customer referring (the “Referrer”) a third-party to us (the “Referee”) will receive five pounds (£5) worth of credit to their accounts. The Referee will receive fifteen pounds (£15) worth of credit.
Both the Referrer and Referee’s credit will automatically be applied to their subscription orders.
Customers can only use up to five pounds (£5) worth of credit per month. As a worked example, if a customer has ten pounds (£10) worth of credit on their account and the customer purchases products to the value of ten pounds (£10), only five pounds (£5) worth of credit will be deducted from the total price of the customer’s products. The left-over five pounds (£5) will be deducted from the following month’s subscription orders.
Credit is applied one per customer not one per account.
Customers who are found to be using multiple email addresses to self-refer will have their accounts and credit removed.
Customers who cancel their subscription will lose any unused credit from their account. This unused credit cannot be redeemed.
Customers who continue their subscription after using all of the credit within their account will be liable to pay the full amount of their on-going subscription.
Credit cannot be exchanged, swapped, or sold for any monetary value.
8. Submitting information to the Website
While we try to make sure that the Website is secure, we do not actively monitor or check whether information supplied to us through the Website is confidential, commercially sensitive or valuable.
Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Website will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
9. Accuracy of information and availability of the Website
We try to make sure that the Website is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Website will be fit or suitable for any purpose. Any reliance that you may place on the information on the Website is at your own risk.
We may suspend or terminate access or operation of the Website at any time as we see fit.
Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgement when using our Website and its Content.
While we try to make sure that the Website is available for your use, we do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted.
10. Hyperlinks and third party websites
The Website may contain hyperlinks or references to third party advertising and websites other than the Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party's website, products or services. Your use of a third party websites may be governed by the terms and conditions of that third-party website and is at your own risk.
11. Linking and framing
You may create a link to the Website from another website without our prior written consent provided no such link creates a frame or any other browser or border environment around the content of our Website;
implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Website;
displays any of the trade marks or logos used on our Website without our permission or that of the owners of such trade marks or logos; or
is placed on a website that itself breaches this Policy.
We reserve the right to require you to immediately remove any link to the Website at any time, and you shall immediately comply with any request by us to remove any such link.
12. Limitation on our liability
Except for any legal responsibility that we cannot exclude in law (such as for death, personal injury or fraudulent misrepresentation) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
losses that were not foreseeable to you and us when these Terms were formed;
losses that were not caused by any breach on our part;
business losses; and
losses to non-consumers.
13. Events beyond our control
We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, acts of God; Government action; strikes, lock-outs or other industrial disputes; breakdown of systems or network access; flood, fire, explosion or accident; or epidemics or pandemics.
14. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.
15. Variation
No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 16.
We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Website and by continuing to use and access the Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
16. Disputes
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page under clause 2.
The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
Please read the following important terms and conditions before you buy anything on our website to confirm that you accept these terms and conditions prior to purchasing products from us. Your attention is drawn to clause 4.3 (expiry of your subscription and automatic extension) and clause 15 (your acknowledgement about our products).
This contract sets out, your legal rights and responsibilities, our legal rights and responsibilities and
certain key information required by law.
In this contract:
If you have any questions about this contract or any orders you have placed, please contact us by sending an email to hello@yoppie.com.
LEGAL STUFF ABOUT US
We are Phlo Technologies Ltd, a company incorporated in Scotland under company number SC496769 whose registered address is C/O Gillespie & Anderson, 147 Bath Street, Glasgow G2 4SN.
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
1. Introduction
If you buy products on our Website you agree to be legally bound by this contract. If you do not agree to these Terms and Conditions, you will not be allowed to buy any products on our Website.
This contract is only available in English. No other languages will apply to this contract.
When buying any products on our website (www.yoppie.com) (the “Website”) you also agree to be legally bound by:
our website terms and conditions and any documents referred to in them which can be found above; and
extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this by giving you fourteen (14) days’ notice. You can end this contract at any time by giving one (1) months’ notice if we tell you extra terms apply.
All of the above documents form part of this contract as though set out in full here.
2. Information we give you
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
review the ‘key information’ which can be found here;
read the acknowledgement email (see clause 4.4); or
contact us using the contact details at the top of this page.
The key information we give you by law forms part of this contract (as though it is set out in full here).
If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Your privacy and personal information
Our Privacy Policy is available at https://yoppie.com/privacy-cookies.
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
4. Ordering products from us
Below, we set out how a legally binding contract between you and us is made.
You may place an order on the Website by going to the “Subscriptions” part of the Website and purchasing products on a one time basis.
You may enter into a subscription to purchase products on an ongoing basis by going to the “Subscription” part of the Website and purchasing products on a basis that suits your needs. You can receive the products under your subscription every three (3), four (4) or five (5) weeks. (the “Initial Term”) Please note: Upon expiry of your subscription’s Initial Term, it will automatically renew for a further fixed term of the same length. Your subscription will continue until it is cancelled by you or us.
When you place your order:
at the end of the online checkout process for one time purchases (e.g when you click on the ‘Complete Payment’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
for a subscription, you will receive an acknowledgement email once your account/subscription is set up. This acknowledgement does not mean that your order has been accepted by us.
We may contact you to say that we do not accept your order. This is typically for, but not always subject to the following reasons:
the products are unavailable;
we cannot authorise your payment;
you are not allowed to buy the products from us;
we are not allowed to sell the products to you;
you have ordered too many products;
there has been a mistake on the pricing or description of the products; or
you have breached the terms of clause 11 (“Promotions”).
We will only accept your order for a one time purchase or a subscription when we email you to confirm this (the “Confirmation Email”). At this point a legally binding contract will be in place between you and us and we will dispatch the products to you.
If we do not accept your order, we will refund or cancel any payments received in full, via the payment method used to place the order.
If you are under the age of 18 you may not subscribe to purchase any products from the Website.
5. Changes to your subscription
You can change, update or pause your subscription with us at any time. You can do so via the “My Account” page on the website or by contacting the Customer Care team at hello@yoppie.com.
We require five (5) business days’ notice if you would like to change, update or pause your subscription.
We reserve the right to charge or reclaim any money due and payable by you with regard to your subscription during the week in which notice to change, update or pause your Subscription is given by you, where five (5) business days’ notice has not been provided.
6. Right to cancel
One time purchase
If you have purchased one time products, you have the right to cancel this contract within fourteen (14) days without giving any reason.
The cancellation period will expire after fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement sent by email to hello@yoppie.com. Alternatively you can fill out the model cancellation form found at the end of this contract and email it to hello@yoppie.com.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Due to the nature of our products, you do not have the right to cancel any products once you remove or break the seal of the product packaging. We will not accept any products returned to us where the seal has been broken and we will not refund any monies.
In the event that you are eligible for reimbursement, we will reimburse the full price paid by you for the products to the same card or payment method you used to place the original order. Any reimbursement will be processed by your card issuer and therefore may take several working days to appear on your statement.
We reserve the right to issue a part or no refund if you have not provided full notice as per clause 6.1.1.
Subscriptions
You have a right to cancel your subscription by giving us notice 5 days before the intended delivery date.
You can cancel your subscription via the “My Account” page on the Website or by contacting the Customer Care team at hello@yoppie.com. Alternatively you can fill out the model cancellation form found at the end of this contract and email it to hello@yoppie.com. You can amend or cancel an upcoming subscription order without cancelling your full subscription.
Due to the nature of sanitary products, you do not have the right to cancel any products once you remove or break the seal of the product packaging. We will not accept any products returned to us where the seal has been broken and we will not refund any monies.
In the event that you are eligible for reimbursement, we will reimburse the full or partial payment to the same card or payment method you used to place the original order. Any reimbursement will be processed by your card issuer and therefore may take several working days to appear on your statement.
We reserve the right to issue a part or no refund if you have not provided full notice as per clause 6.2.1.
7. Effects of cancellation
If you cancel this contract in line with clause 6, we will reimburse to you the full amount of the price paid for the products by you for one time purchases and in accordance with clause 6.2.4 for subscription customers, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
fourteen (14) days after the day we received back from you any products supplied; or
(if earlier) fourteen (14) days after the day you provide evidence that you have returned the products; or
if there were no products supplied, fourteen (14) days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the products, whichever is the earliest.
If you have received products:
Return Addresses:
UK - YHPL Ltd. Returns, Carrier Direct Marketing, Westacott Road, Barnstaple, EX32 8WA
Sweden - Yoppie C/O DreamLogistics, Fanergatan 14 b, 566 33 Habo
you shall send back the products to our fulfilment centre without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the products before the period of fourteen (14) days has expired;
you will have to bear the direct cost of returning the products;
we will not accept damaged products or where the seal of the products has been broken; and
you are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
8. Delivery
Deliveries are made by the following means in the following countries:
UK deliveries are made by Royal Mail 2nd class post;
Ireland deliveries are made by Royal Mail and AnPost; and
Swedish deliveries are made by PostNord and DHL.
We do not deliver to any other country other than those listed in clause 8.1.
During the online checkout process, you will be given available delivery options to choose from. Timed deliveries are unavailable.
The estimated date or delivery of the products is set out in the Confirmation Email (see clause 4.6).
If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
Delivery will take place at the address specified by you when you placed your order with us.
Unless you and we agree otherwise, if we cannot deliver your products within thirty (30) days of the date of your Confirmation Email, we will let you know, cancel your order and give you a refund.
If nobody is available to take delivery, please contact us using the contact details at the top of this page.
You are responsible for the products once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the products passes to you when you take, or a third party notified by you takes, possession of the products.
9. Payment
We accept the following credit cards and debit cards: American Express, Visa and MasterCard. We do not accept cash or cheques.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the products is secure by using Stripe. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
One off purchasers will be charged at checkout for their delivery. For our subscription customers, your credit card or debit card will be billed on the recurring basis in which delivery is scheduled. The amount you will be billed in any given week will be the value of your order(s) for that specific week.
All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via the card issuers chosen by you e.g. Verified by Visa.
If your payment is not received by us and you have already received the products, you must:
pay for such products as soon as possible and in any case within 30 days; or
return them to us as soon as possible and in any case within 30 days. If so, you must keep the products in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the products) and not use them before you return them to us.
If you do not pay for the products and fail to return them in accordance with clause 9.6, we may collect the products from you at your expense. We will try to contact you to let you know if we intend to do this.
Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 6 and 7.
10. Price
All prices of our products are in pounds sterling (£)(GBP) and include VAT at the applicable rate and include packaging and delivery costs. The price for each order within a subscription is the price listed on our Website at the time that a subscription is set up or amended.
We reserve the right, at our absolute discretion, to raise our prices, including shipping fees, at any time for reasons including, but not limited to, price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel or pause their subscription with us.
Card details will be stored securely by our payment providers and never by us.
11. Promotions
We operate a number of promotions, discount codes and credit referral schemes (the “Promotions”). These Promotions are mutually exclusive and cannot be used in conjunction with another Promotion. We reserve the right to change or cancel our Promotions available at any time. If we think a Promotion code has been abused by you or used unfairly to your advantage, we reserve the right to cancel your order at the promotional price.
When you buy products from us online, you accept that you have read, acknowledge and agree to the terms of our Customer Referral Credit Scheme which can be viewed within our Website Terms of Use above.
12. Nature of the products
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The products that we provide to you must be as described, fit for purpose and of satisfactory quality.
We are under a legal duty to supply you with products that are in conformity with this contract.
The packaging of the products may be different from that shown on the Website.
While we try to make sure that:
all weights, sizes and measurements set out on the Website are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements in the products; and
the colours of our products are displayed accurately on the Website, the actual colours that you see on your device may vary depending on the device that you use.
Any products sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
If we can't supply certain products, we may need to substitute them with alternative products of equal or better standard and value. In this case:
we will let you know if we intend to do this but this may not always be possible; and
you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
13. Faulty products
Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set below under clause 11.4. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
contact us using the contact details at the top of this page; or
visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
If your products are faulty, please contact us using the contact details at the top of this page.
We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to fourteen (14) days after receiving your products, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.
14. End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
15. Acknowledgment
We draw your attention to this clause 15.
You acknowledge and agree that:
we are not medical professionals and we provide our products (such as face sheets and supplements) to help support a healthy lifestyle. We cannot promise that our products are suitable for any purpose or guarantee any specific health benefits resulting from use of our products. The provision of our supplements do not constitute medical advice and any information provided is “as-is” and is not tailored to any specific health requirement;
any reliance you place on our products, is entirely at your own risk; and
if you have any particular concerns or questions about your health or suitability for using a particular product, you should seek medical advice from a qualified medical practitioner (such as your GP) prior to purchasing a product from our website.
16. Limitation on our liability
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
losses that were not foreseeable to you and us when the contract was formed;
losses that were not caused by any breach on our part;
business losses; or
losses to non-consumers.
Subject to clause 16.1, our total liability arising under or in connection with this contract shall not exceed the price paid by you for the products or the sums paid by you for your subscription in the twelve month period prior to the claim giving rise to such liability.
17. Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
18. Disputes
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the products you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
MODEL CANCELLATION FORM
To: Phlo Technologies Ltd
Address: 77 Renfrew Street, Glasgow, G2 3BZ
Contact details:
Email address: hello@yoppie.com;
I give notice that I cancel my contract of sale of the following products [please insert your order number here]
Ordered on [insert]/received on [insert]
[Please insert your name]
[Please insert your address]
[Signature (only if this form is notified on paper)]
[Please insert the date]